Terms and Conditions
Appointment Bookings & Cancellation
To protect the outcome of your dog’s training, all package sessions must be pre-booked and purchased at least 48 hours in advance of commencement. To enable the maximum effect of training, clients must commit to the full training package. Missed sessions will not be refunded, and payment for the session forfeited. To ensure the success of training, clients may need book additional sessions to make up for any missed (no cancellations).*
*Injury, illness, and extreme circumstances will be considered as exceptions.
Training Session Times
Training sessions will be available Tuesday-Friday at 2pm and 4pm.
Transfer Sessions
Transfer sessions are critical to the success of your dog’s training program. Equally important to one-on-one sessions, transfer sessions allow all of your dog’s new skills to be “transferred” to a new handler (that’s you!). Because of this, clients are required to commit to every transfer session in the package*. Missed sessions will not be refunded and will hinder the success of the training done for you.
*The importance of these sessions to meeting your goals cannot be stressed highly enough. Please schedule them carefully.
Payment
Payment in full is required ahead of services beginning. Accepted methods are: Bank transfer or credit cards.
Refunds will not be offered, the success of training depends on collaboration between both the owner and trainer.
Vaccinations, identification, and registration:
Dogs On Cue cares about the safety and health of your dog. Ahead of training starting services with Dogs on Cue, dog owners are to provide the following proof of vaccinations:
Canine distemper virus (CDV)
Canine adenovirus (CAV)
Canine parvovirus (CPV-2)
Identification & registration
Your dog must wear a collar and tag with identification and contact number, along with up-to-date registration ID. It is up to the client to make sure these are up to date
Access to home:
Do-it-yourself training: Client must be present for these sessions. If your trainer shows up to an empty home, this counts as a “no-show”.
Done-for-your training: Client will need to provide access to the home, the dog and a safe/distraction free training environment – clients are encouraged to watch, but if they need to perform daily tasks they will need to make sure the training session remains undisturbed.
Should an alarm be present, the owner will provide instructions for arming/disarming(when necessary). Dogs On Cue is not responsible for any costs associated, including accidental alarm triggers.
Lost or damaged property:
Dogs On Cue is not responsible for lost, stolen, or damaged property.
Safety & Communicable disease prevention
Dogs On Cue promises to provide the safest environment for your dog. We reserve the right to suspend any service that might endanger your dog, your trainer, or members of the public. This includes displays of aggression, abnormal behaviour, or anything your trainer finds troubling. Dogs On Cue promises to make the owner aware of any issues at first sign, and will refer to a qualified professional if unable to help.
The owner also agrees to take necessary actions to maintain their dog’s safety, as well as the safety of the members of the public. This includes taking precautions to prevent exposure to contagious disease, and notifying Dogs On Cue of any exposure.
Injury & Emergency care
Dogs on cue will not be held responsible for injury, illness, death, loss or damage of any kind. All dog-dog play is carefully supervised to minimise any risk.
Dogs On Cue endeavors to keep accidents from happening, but has emergency plans in place. Ahead of service, the client will provide necessary permissions for veterinary care, including emergency care, and will be responsible for any and all costs.
Bad weather
Dogs On Cue will operate rain or shine, however your pet’s safety and wellbeing is the first priority Dogs On Cue reserves the right to cancel services due to extreme weather conditions. Should this be the case and your training session cannot go ahead as planned, i’ll reach out to reschedule if sheltered areas are not available at no extra charge.
Changes to policy
Policies will be updated as needed, without notice. Should a policy change affect your active services, we’ll provide 30-days notice.
Appointment Booking & Cancellation
Before joining a dedicated dog walking group, your dog will join Jackson for 4, 30-minute private sessions over 2 weeks, with pick-up between 12:30pm and 1:00pm approx. Clients can choose tuesday/thursday or wednesday/friday. These trial sessions will be prepaid, however if your dog excels and is ready to join the groups, the remaining sessions will be credited to your first monthly bill.
Dedicated groups will go out twice a day, monday-friday. First group window is 8;30-10;30am (including pickup/drop off) and the second group window is 10:30am-12:30pm. Clients will choose between 2, 3 or 5 days per week and Dogs On Cue will assign dogs to individual groups. Dogs will need to be available for collection/drop off between 8:30am-12:30pm
Access to home/yard and safe parking will be required
To maintain consistency in groups and high quality service at current rates, cancelations will not be accepted*
*Injury, illness, or extreme circumstances will be considered as exceptions. If this is the case any missed walks may be credited to the next bill.
Payment
All walking packages are pre-paid. Payment in full is required ahead of services beginning and invoiced monthly. Accepted methods are: Bank transfer or credit cards.
Billing cycles will start on the 1st of each month.
If payments are late your dog will not go out until payment is recieved. Any missed walks due to late payments will be forfeit at client’s expense. Refunds will not be offered.
If a public holiday falls within a billing cycle, your monthly invoice will be adjusted. You will only be charged for the days your dog will be going out.
Vaccinations, identification, and registration:
We care about the safety and health of your dog. Ahead of starting walking services with Dogs on Cue, we require dog owners provide the following proof of vaccinations:
Canine distemper virus (CDV)
Canine adenovirus (CAV)
Canine parvovirus (CPV-2)
Parainfluenza Virus
Bordetella Bronchiseptica
Identification & registration
Your dog must wear a collar and tag with identification and contact number, along with up-to-date registration ID. It is up to the client to make sure these are up to date
Access to home:
Clients will need to provide access to their home & instructions for pick-up and drop-off. Dogs On Cue takes your home’s security very seriously, and stores client keys in a secure location during & after business hours.
Should an alarm be present, the owner will provide instructions for arming/disarming(when necessary). Dogs On Cue is not responsible for any costs associated, including accidental alarm triggers.
Lost or damaged property:
Dogs On Cue is not responsible for lost, stolen, or damaged property.
Safety & Communicable disease prevention
Dogs On Cue promises to provide the safest environment for your dog. Dogs On Cue reserves the right to suspend any service that might endanger your dog, your dog walker, other dogs in our care, or members of the public. This includes displays of aggression, abnormal behaviour, or anything your trainer finds troubling. Dogs On Cue promises to make the owner aware of any issues at first sign, and will refer to a qualified professional if unable to help.
The owner also agrees to take necessary actions to maintain their dog’s safety, as well as the safety of the members of the public. This includes taking precautions to prevent exposure to contagious disease, and notifying Dogs On Cue of any exposure.
Injury & Emergency care
Dogs on cue will not be held responsible for injury, illness, death loss or damage of any kind. All dog-dog play is carefully supervised to minimise any risk.
Dogs On Cue endeavors to keep accidents from happening, but has emergency plans in place. Ahead of service, the client will provide necessary permissions for veterinary care, including emergency care, and will be responsible for any and all costs.
Bad weather
Dogs On Cue will operate rain or shine, however your pet’s safety and wellbeing is the first priority. Dogs On Cue reserves the right to cancel services due to extreme weather conditions. If this is the case, the canceled walk will get credited to the client’s next monthly bill.
There may be cases where some dogs will need to be put back in the vehicle for comfort if they become scared by the weather (thunder/lightning/heavy rain) as it would be unfair to cancel a walk for those dogs who aren’t bothered.
Grooming/Cleaning
Dogs like to get wet/dirty and on most walks will have access to places to swim. Your dog will be towel dried before returning home. Complete cleanliness cannot be garunteed for all types of dogs but the upmost care will be taken to return your dog in an acceptable condition.
Changes to policy
Policies will be updated as needed, without notice. Should a policy change affect your active services, we’ll provide 30-days notice.
